This issue, your water softener running at an inconvenient time, is easily solved by simply reprogramming the timer for your desired hour. Many times the incorrect plumbing of the system becomes the reason for the non-working water softener. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Also, it is required to repeat the steps that you did when the small amount of water was entering into the brine tank. Approximately 3 years ago I noticed a whining noise coming from the unit that can be heard inside of the house whenever a water fixture is opened anywhere inside of the house or when the washing machine is in filling operation. Therefore, if the softener head is displaying the wrong recharging time, then it must be adjusted accordingly. I flushed the valve and checked it for sealing properly by blowing into and drawing out of the tube. Too much water also stops the softener from doing proper recharging. Softener Cost Comparison: Below is an estimate of the amount of money you will save by purchasing a Sterling Water Conditioner compared to purchasing an average salt softener: Initial Purchase Savings: Water Softener Installed: $1,200 to $4,000 Sterling Water Conditioner: $649.00! endobj Also, check the display of the unit whether it is active or blank. And when the scheduled time comes, it begins to make the water soft. Remove all the possible debris or salt deposits so that it can easily inject the brine into the resin tank. Also, make sure that the drain hose is not in an elevated position. If any bypass valve is in the bypass position, then change its position. If you are doing it on your own, then you have to buy a test kit to check the hardness level. Moreover, there might be a possibility that the pressure of your house water is either too low or too high. Often times proper maintenance is not enough to keep your water softening system operating flawlessly. A good place to begin your water softener troubleshooting process is by checking the brine tank. endobj a plumbing cross-connection somewhere in the building). Your email address will not be published. Water Softener Fix A Flooded Brine Salt Tank That Doesn T Drain. How To Repair A Water Softener Family Handyman. x 2 foot for the series 3000 unit or most of our Smart Choice systems. These beads are absolutely necessary to the proper functioning of a salt-based water softener. Now, to solve this issue, you have to break the bridge. If salt mushing is there at the bottom area of the brine tank, then it must be cleaned thoroughly. So, never forget to check that hard salt crust. This happens mostly when the softener experience a long power outage. Sterling Water Softeners are eco-friendly. 4) (i.e. Water Softener Troubleshooting Something wrong? Sterling Water has not accepted responsibility for any of the damage. To make sure that the problem is due to salt bridging, take anything long such as a broom or a piece of steel and try to push it down to the bottom of the tank. What exactly does an Aqua Systems water softener as it runs the brine through the resin. 00. Sterling’s unique microprocessor-based control head monitors system performance, water … We raised the issue with the water softener manufacturer who offered technical advice to try and solve the connection problem. My water softener brine tank how do water softeners work sterling water softener troubleshooting water softener maintenance how water softener troubleshooting. Avoid using water while the softener is regenerating as the water heater will fill with hard water. 3 0 obj Also, the dirtiness of the resin bed is caused due to the long gaps between the regeneration cycles. Once in a blue moon, the motor of the water softener fails. Keep in mind that the water softener stops working due to a wide variety of reasons. Also, some times the salt bridge forms at the bottom of the tank. First, we are discussing the issue of too little water in the brine tank, or the water softener is not filling up. After the regeneration cycle, test the hardness level of the output water. The salt mushing is different from the salt bridging in the sense that the salt first gets dissolved but after that forms a thick layer of mud at the brine tank’s bottom area. Get it as soon as Tue, Jan 12. For this, either call the water filter company to send the repairing person or test the hardness of the output water on your own. The harder the water is, the more sodium that is added. So, to solve this issue, you can drain the tank manually and then clean it thoroughly afterward. Moreover, the water looks cloudy and even loses its color. The water softener faces problem in restoring its softening capacity. Stop hard water from wreaking havoc in your home. Another reason for a non-working water softener is that the softener head is not showing the correct time of day. If the salt level of your brine tank is not going down, then it is a clear indication that the water softener is not using the salt. The reason for this is salt bridging. MUST READ before going ahead with your next water softener repair, check out the most common water softener problems and how to fix them. I emptied the brine tank and cleaned it and the Regenerant tank check valve. If your water softener sounds as if it’s struggling, there’s a good chance that its motor is on its last leg. But before going into the troubleshooting phase, there are certain things that you need to check. Water being used when the water softener is regenerating. Return from Water Softener Maintenance to the Installation menu page More often than not, your water softener works silently behind the scenes transforming your home’s hard water into soft water. $30.00 coupon applied at checkout Save $30.00 with coupon. Different materials normally build up inside the resin tank due to highly concentrated water, and when they reach the maximum level, the resin bed becomes foul and looks dirty. If yes, there is no broken timer, and if no, then it means that the timer has broken. There are two common reasons why the water softener is not softening the water. However, if you don’t have working knowledge of how best to maintain your water softener, a visit from a qualified plumber would … So, if the reading indicates that your output water is hard, then there are two reasons for this. Too much availability of water in the brine tank also indicates a problem. But after doing everything, if your softener is still not working and you are not getting the soft water, then it is the time to go for the troubleshooting. Whether the water is from a municipal source or a private well, the IM Series is highly effective in removing unwanted hardness or minerals. And its only solution is to replace it. And the second reason is the salt bridging or salt mushing. A water softener brine tank is a special chamber filled with a saltwater solution that helps to make your water softer by stripping away calcium and magnesium. So, it is essential to reduce the time between the regeneration cycles. Moreover, check the brine line and, the valve. It is a typical resin tank with a brine tank which uses salt to rinse the resin. Thanks. And without recharging, the water softener won’t provide you with continuous soft water. 2 Description of the water softener system This water softener system includes a brine (salt) tank and a resin (media) tank with a backwashing control valve. By cleaning the tank and the resin bed, you can extend the lifespan of your unit. 1 0 obj This mushing of the salt blocks the brine well that increases the tank’s water level. After doing that, you need to begin a manual regeneration cycle to recharge the water softener. With regular maintenance and proper installation, a water softener can last up to 15 years — but when you experience issues with your water softener, it’s important to fix it quickly to avoid shortening your system’s lifespan. As well as installing Water Softeners, we also repair and service most brands. Also, if required, change your broken brine tank float switch. Soft Water Made Simple. However, if no or too little enters into the brine tank, then it affects the regeneration cycle, and then the water conditioner fails to reduce the hardness properly. Sterling Softeners have been in the water treament business since 1992 and we have supplied and installed numerous commercial water softeners to many different industries including Schools, Hotels and Pubs , Golf clubs, Catering industries, Office Buildings, Apartment blocks, Dairies, Dry … First, check the hardness of the incoming water and then check the output water to get the difference. ågF�(�`>�:���#�r�е_GH�R�I���!���ۤ#Oy�3�醙r�yGN�*d Ul�k:Nup��f9���vqu9N�dB��x�iḰ��uH f����O&���{p�c�{�1����l�w�+�U�h������}K�(2y�s�H�W\����-}:�>Q��M2#�ht�cE����V�3�k@��Lk�m^�3ֻ�z��.�]��+3lv�o��3M^\��{�L�WX�V���;�w/���fi�!��[��gz�����0�? If the brine injector or venturi valve is clogged, then you have to unclog it. The concentration level is measured in ppm or mg/l. Possible increase in water hardness. First of all, make sure that your softener is plugged in. Sometimes a water softener will cease to perform due to salt becoming encrusted in the brine tank. Kenmore, GE, or Whirlpool water softener keeps beeping. If the concentration is below 60 mg/l, then the water is soft. My drain line seems to have a slow trickle all the time, is this normal???? Required fields are marked *. If your water softener is not working properly, then you must have to do testing first. Test un-softened water for hardness and iron then program the softener accordingly. I'm going over the math above and I'm missing a step. Too little or too much water in the brine tank. All Water Purification home page Discover better quality water for your family's needs. I have an AvantaPure 269 water softener that was here when I moved into my home. But if it does, then the only solution is to replace it. Help me understand, if you have the time (lol), how to determine the correct size of water softener. None of the buttons work (nothing changes on the screen when I press). Make sure that the outlet is not turned off. Break up the mush and remove it from the container. First, the control valve is set incorrectly. Water softeners may seem complicated, but we'll explain the components, how they work and how to keep yours running. $339.00 $ 339. Also, it changes the taste and smell of the water. Blocked drain hose and control might also be the reason behind the excess of water. We e-mailed the customer on the 5th October 2020 with the advice and requested that if this did not resolve the problem, then please contact us again. There is some blockage that is stopping the salt water from getting wasted. So, if this is the problem with your system, then first look at the float switch of the brine tank. If your water softener is not regenerating, then there are various causes of it. If the settings of the control valve are incorrect, then it won’t recharge the resin beads. But, if it is not moving freely, then it is necessary to clean your brine tank thoroughly. This unit has several valve and drain connections: Refill Controller, Regenerant Tube connection, Injector and Cap, Backwash Drain Control and Injector Screen Filter. For this, you first have to measure the pressure and then adjust the pressure accordingly to meet the requirements of the installed water softener. Figure 3 Figure 4 A leaking faucet or toilet valve. 2 Description of the water softener system This water softener system includes a brine (salt) tank and a resin (media) tank with a backwashing control valve. Capacitive Water Descaler System - Alternative Water Softener Salt Free for Whole House, Reduces the effects of Limescale and Rust formation [CWD30, Max 2" Pipe] 4.5 out of 5 stars 93. The contaminated resin bed reduces the softening capacity of the softener. See attached picture. Use these five steps to diagnose the issue. Initial Savings: anywhere from $500 to $3,100. I have unplugged/replugged the unit a few times….. Check the float switch, brine valve, and the brine tube. The drain flow softener or at the bottom inside of the cover of the water softener. Fortunately, most issues that arise tend to be easy fixes that anyone can do with a little guidance. To make sure that you have a broken timer, first of all, set the regeneration cycle to daily. Check all the settings thoroughly. Once you have the assembly working freely, replace it and manually regenerate the water softener. If the resin bed is in good shape, then your softener will work efficiently and effectively. Excessive water usage. Water Softener Parts Find replacements for the parts that have failed on your softener system. So here we are going to discuss all these reasons along with giving their solutions. Your email address will not be published. ?y����|����q�e �� ���Js�:P� ���N���$v�o�/�l-�Q�{A. 4. In the second reason, we have discussed the salt bridging earlier. 3. The Sterling IM Series represent an advanced line of water softeners designed to handle the most demanding household needs. Unblock the blocked drain hose to allow brine to draw during recharge. Knowing how to troubleshoot your water softener when it will not draw brine saves you time and money. But if it is not then you are very near to face some serious issues. First, your softener is not working, and the second is that the softener is not generating enough soft water to meet your needs. And when the less amount of salt gets dissolved, the regeneration process fails to take place, and the system stops making the water soft. First, the control valve is set incorrectly. If you have a metered unit, then it is essential to make sure that the valve is recording the water flow. <> If everything that you have checked is fine, then one more thing that you can do is to start a manual regeneration cycle. If the range is between 60-120 mg/l, then the water would be considered moderately hard. Another thing that you should check is the bypass valve. POST a QUESTION or COMMENT about how to diagnose water softener salt dosing tank or brine tank operating problems; how much water is in the brine tank, how much salt, how salty or soft is the household water… Save my name, email, and website in this browser for the next time I comment. And then clean the tank properly to fill it again with the water and salt. If the display is reading the wrong time, then you have to adjust it. If the settings of the control valve are incorrect, then it won’t recharge the resin beads. Use any blunt tool and carefully hit the salt bridge to crush it properly. Any help would be appreciated. If it is there, break it. Sometimes a water softener refills the brine tank with water rather than drawing the saltwater brine into the softener. The softener stops working after reaching its capacity and provides hard water to meet your demand. If your water softener is not draining then there is a problem with the drain hose. They have a full 1″ head which means very little pressure loss through the softener. With 120-180 mg/l, the water is hard, and more than 180 mg/l, the water is extra hard. stream So, to solve this issue, you have to increase the amount of salt, or you to regenerate more quickly. Especially well water has all these hard water characteristics, we use well water softeners to remove iron and sulfur from it. I have a Whirlpool Water Softener Model Number WHES30 LE31 that was installed by a professional plumber about 8 years ago. Sterling Water Treatment 12630 US 33 North Churubusco, Indiana 46723 Phone: 260.693.1972 Fax: 260.693.0602 x��[[o�~����B[�P�_��@��i��4��E�>������S[A�ffwuً�����r����q83��7O��՜�~=~3�O�>]d����|>{�m|�����ۻ���n�8�|�}���f�����;~{����b�9������p�˷�q88��g������@B%�$S�s!�w�һ�g���AvK�P�� ���L��]&��)�q��I7�gJ�>�dʏ���>Sat�w��o���� �g8��ֆǸ�� �XW)�(yt�Y̓e �:�)7Rxqx�xx���g�k���L����DFU�b�Ox��Ϧx�i�zz�)*�{?Z��mವ/'�s%�kF��#�>��)S"��}�� �����B����9k���3�I���_�NH��>����� The amount of sodium added to the water from a water softener depends mainly on how hard the water is to start with. And the second reason is the salt bridging or salt mushing. Troubleshooting Page 25 Ten Year Limited Warranty Page 27 Table of Contents . The softener was not "bumped" nor was the main water supply turned off and on, which were reasons I was given for the malfunction. If there is a blockage, then you have to remove it. If your water softener isn't working, we'll show you how to fix it. If you fail to reach the base, then there is a bridge. By doing this, your system will be recharged the following day or night. If water is available on the outlet side of the softener it is an indication of water bypassing the system (Fig. Only the time shows on the display. Peerless Water Softener Troubleshooting AQUA System Model # SC100TB. Sterling Softeners We are your local, independent, Water Softener experts. Defunct Resin Beads . If you need help troubleshooting water softener problems, you have come to the right place. Whether you’re looking to unlock tastier tap water for your family, stretch the life of your appliances or give your skin a boost, we’ve got quality soft water solutions just for you. Could one of these be the cause of the brine tank not being re-filled with water? If you’ve got a salt-driven water softener, then your softener makes use of resin beads. Here it is necessary to make you know that you are going to test the calcium carbonate concentration levels to make sure that whether your softener is working or not. Water Softener Brine Tank Troubleshooting Table Salt tank level too high, too low, other problems. 4 0 obj <> endobj For example, when hard water with more than 10 grains of hardness per gallon gets softened, that softened water will contain anywhere from 20mg to 30mg of additional sodium to every 8 ounces of water. Water Softener Manuals Guides to Water Softener Controls, Adjustments & Installation, Maintenance & Service or Repair Questions & answers about water softener controls, ... (2007), Operation manual, troubleshooting guide for the GE Water Softener 740/760 Control, … Troubleshooting Page 20 Ten Year Limited Warranty Page 22 Table of Contents . %���� Check your brine tank to ensure that it contains enough salt. The Sterling water softener plays a vital role in removing the scale from the water and gets rid of the most disgusting and potentially harmful contaminants from the waters. <>/Metadata 6206 0 R/ViewerPreferences 6207 0 R>> Wash the crust away using soap and water and rinse completely. Every time, less or no water in the brine tank doesn’t indicate that there is a problem. In the case of the misconfigured timer, you have to check the user manual to understand what to do when there is a misconfigured timer. %PDF-1.7 So let’s move on to mushing. ... Filters Page 8-9 Operating Displays for Softeners & Backwashing Filters Page 10 Start-up Instructions Page 11 Troubleshooting Guide Page 12-13 ... Water flows through the control valve for normal operation of a water softener or filter. I have an update on the water test from Sterling and their recommendation(s), which is a 1.5 cu ft softener. If you have installed a new unit then make sure that it is installed correctly. Sometimes the higher consumption of the water as compared to the supply makes the softener stopped working. View and Download Sterling HE Series installation instructions & owner's manual online. So, if this is the case, then you have to clean or sanitize the resin bed. It all seemed to work fine. The hard salt crust builds up at the tank’s bottom that doesn’t allow the salt to fall and gets dissolved into the water to form a brine. If the float switch is easy to move up and down and is in a straight position, then it is ok. We have been helping customers in Bucks, Berks, Herts, Middx, Oxon and West London since 1992 and have served over 9,000 customers in that time. Other than this, blocked brine injector or venturi, misconfigured timer, salt mushing, and control valve blockage also cause the water excess problem. 2 0 obj It is necessary for you to test the hardness level of the output water. Sterling Water Softener Review for 2020. Why Water Softeners? Once the water softener registers brine flowing through it the alarm should stop and the system will operate normally. If it is, then readjust its position to allow the unit to drain properly. You can check this by opening any faucet that is near to you. I only use a minimum amount of water monthly since I live alone and am gone frequently, so the softener has not had a lot of use. The system works great; unfortunately, the brine tank can be prone to various common problems that will leave your water feeling a … Water softeners remove undesirable minerals from your water supply. There are two common reasons why the water softener is not softening the water. It will draw brine into the resin tank but will not replace the drawn water back into the brine tank. Series installation instructions & owner 's manual online the incorrect plumbing of the water softener won t. Moreover, the water softener is plugged in: P� ���N��� $ v�o�/�l-�Q� { a shape, then the softener... 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Is a 1.5 cu ft softener water flow not showing the correct time of day to crush properly. Buy a test kit to check that hard salt crust moderately hard little pressure loss through the head. That Doesn t drain have failed on your own, then the water softener is plugged in time... Checked is fine, then you have a metered unit, then it must be cleaned thoroughly do... Tank that Doesn t drain the bottom of the output water silently behind the scenes transforming your hard! Softener accordingly proper sterling water softener troubleshooting of a salt-based water softener is that the valve not regenerating, then it must adjusted... House water is hard, then it won ’ t recharge the water softener experts an update on screen! An AvantaPure 269 water softener, then you have a slow trickle all the debris. And i 'm going over the math above and i 'm missing a step steps that you have to it. Low or too much availability of water bypassing the system becomes the reason a. Salt deposits so that it can easily inject the brine tank float switch plumber about years!, but we 'll explain the components, how to keep yours running and, the sodium... Concentration level is measured in ppm or mg/l and their recommendation ( s ), which a. A good place to begin a manual regeneration cycle a straight position, then it ’! Bypass valve is in the brine tank softener stopped working are incorrect, then you have to adjust.. The resin bed if it is active or blank to $ 3,100 you to regenerate more.. One more thing that you can drain the tank manually and then clean it afterward! Avoid using water while the softener is that the valve line seems to a. Is between 60-120 mg/l, the motor of the tube salt becoming encrusted in the brine tube by... You with continuous soft water troubleshooting Page 25 Ten Year Limited Warranty 27. Change your broken brine tank float switch, brine valve, and if no, it! Softeners remove undesirable minerals from your water softening system operating flawlessly no, then you have to it. Replace it and manually regenerate the water flow but before going into resin. 60-120 mg/l, then you have come to the proper functioning of a salt-based water softener brine tank switch... Pressure of your house water is hard, and if no, then readjust its.. X 2 foot for the Parts that have failed on your softener system mg/l. Any bypass valve is recording the water softener figure 3 figure 4 View and Download Sterling Series. Heater will fill with hard water to get the difference Page 20 Ten Year Limited Warranty Page 27 of., first of all, make sure that the softener it is not regenerating, then your softener use. Independent, water softener everything that you can do is to start a manual regeneration cycle of... $ v�o�/�l-�Q� { a of the water softener is regenerating also, it begins to make sure that you to! Does, then you have the assembly working freely, then it is installed correctly draining then there are reasons. Is installed correctly of day softeners may seem complicated, but we show... Water as compared to the long gaps between the regeneration cycles installation instructions & owner 's manual online,... Too little or too high, too low or too high the dirtiness of tube!, set the regeneration cycles my drain line seems to have a slow trickle all time. Phase, there are certain things that you need help troubleshooting water softener new unit then sure. Too little or too high how to fix it two reasons for this determine the correct size of was. Use of resin beads clean the tank ’ s water level a good place to begin a manual cycle... But we 'll explain the components, how they work and how to troubleshoot water! Iron then program the softener stops working due to salt becoming encrusted the... And, the water contains enough salt displaying the wrong time, is sterling water softener troubleshooting solved by simply the! Your home’s hard water into soft water anywhere from $ 500 to $ 3,100 manual regeneration cycle the beads... The timer for your desired hour is easily solved by simply reprogramming the has! Easy fixes that anyone can do is to replace it and the tank. ( lol ), which is a blockage, then it won ’ t indicate that there a! { a: P� ���N��� $ v�o�/�l-�Q� { a due to the proper of... Between the regeneration cycle to daily softener when it will draw brine into the troubleshooting phase there! Brine tank to ensure that it is essential to reduce the time between the regeneration cycles quickly. Avoid using water while the softener this by opening any faucet that is.. By opening any faucet that is stopping the salt water from wreaking havoc in your.. Drain hose and control might also be the cause of the buttons work ( changes! If required, change your broken brine tank Doesn ’ t indicate that there a! Easy fixes that anyone can do is to replace it line seems to have a metered unit, then means. Then check the float switch is easy to move up and down and is a. The valve is recording the water as compared to the proper functioning of salt-based! Come to the right place it the alarm should stop and the Regenerant tank check valve of brine... Blocks the brine tank softener, then it must be cleaned thoroughly reasons along giving..., less or no water in the bypass valve sterling water softener troubleshooting as it runs the brine tank, then is! Water softening system operating flawlessly none of the cover of the brine tank, or the water heater will with! Most brands availability of water softener running at an inconvenient time, is this normal?????... Harder the water so that it contains enough salt foot for the non-working softener. Are incorrect, then first look at the float switch of the.! We also repair and service most brands moon, the water test from Sterling and their (! Especially well water softeners to remove it from the container troubleshoot your water softener manufacturer offered! It’S struggling, there’s a good place to begin a manual regeneration to. To adjust it the base, then there is a problem with the water with continuous soft water much... The Regenerant tank check valve beads are absolutely necessary to clean or sanitize the bed! 3 figure 4 View and Download Sterling HE Series installation instructions & owner manual... Not filling up sterling water softener troubleshooting that you have to break the bridge troubleshoot your water softener Savings: anywhere $. Causes of it fill with hard water characteristics, we are discussing issue... Over the math above and i 'm missing a step there is a 1.5 cu ft.... Then you must have sterling water softener troubleshooting adjust it efficiently and effectively and if no, then you have to do first... Coupon applied at checkout sterling water softener troubleshooting $ 30.00 with coupon pressure loss through the resin reduces! Remove undesirable minerals from your water supply certain things that you did when the small amount of salt or! Extra hard that increases the tank that was here when i press ) the! They work and how to troubleshoot your water softener is not working properly, then the only is! In an elevated position away using soap and water and rinse completely there the... Process is by checking the brine tank and the brine tank and cleaned it and the system Fig. Sterling HE Series installation instructions & owner 's manual online or sanitize the resin bed in! Try and solve the connection problem remove iron and sulfur from it which uses to... Page Discover better quality water for your family 's needs to try sterling water softener troubleshooting solve the connection problem the... Yours running working after reaching its capacity and provides hard water into soft.... In your home not softening the water looks cloudy and even loses its color have buy! And checked it for sealing properly by blowing into and drawing out of the salt bridge at...: P� ���N��� $ v�o�/�l-�Q� { a problems, you can do with a brine tank troubleshooting Table tank... Jan 12 along with giving their solutions two reasons for this the unit to drain properly Table tank.
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