Hope this helps. sent it back to me -telling me it came with no supply lines (I took them off for shipping purposes -which I explained in my note -And they never read. The login is currently only available for members of the GROHE SMART loyalty program. I've been trying to get the sense guard water meter working in order to write a tech review for a magazine, but so far I haven't even been able to log into my account. I wanted to know if the company wanted to see how a mesh line in the old faucet ruptured and flooded my kitchen and if not, how I can recycle it. Product Reviews- Service - Grohe. It has the Grohe StarLight finish and the Grohe SilkMove ceramic cartridge. faucetmag.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. In first phase we easily got all the concealed mixture bodies which we fixed in all our bathroom walls. I could not locate a replacement rubber grommet (#07379SA1) for a Grohe kitchen faucet that we purchased seven years ago and is no longer made. Exciting designs are matched by exceptional product features, to make sure that every second you spend at the kitchen sink is a joy, rather than a chore. I don’t understand all the negative reviews because I’ve dealt with there customer service on numerous occasions and never had any issues with them. Starlight and Ladylux are indeed the correct words to describe Grohe’s 32298003 kitchen faucet. Although there are conflicting reports on the quality of their customer service, the warranty page has a simple form to fill out online to make claims.  With their base being in Germany, replacement parts can be expected to take a little long occasionally, but with the quality Grohe boasts, it may be worth the gamble.  As already stated, you most likely will never have to use the warranty at all. High-Quality Products in Great Design & Finish, Grohe leaky faucet - terrible customer service -warranty useless, Our Grohe faucet suddenly sprung a leak in…, What a load of rubbish! They assumed that was the problem -so I called them.Their customer service (after waiting on line for well over a half hour ) is terrible. If you are in need of a new basin tapware, try the Grohe BauEdge Basin Mixer in classic Chrome. Please note: to login or register, you are directed to the GROHE Professional Portal. Overall, Grohe is a great company with high standards.  They have a wide array of faucets and are sure to have a fit for most kitchens.  Reviewed here are two pull- out faucets, the higher- end and durable Ladylux, and the more budget-friendly Eurodisc.  For those wanting a professional look, the K7 is a great addition to your kitchen.  You’ll look and feel like a pro wielding the sprayer of this tool in your hands. 12/03/2020 @ 3pm EST- I was just given very kind, professional and totally awesome customer service. We didn't think too much about it because it was hard to see with our granite top color and just would wipe it up. Quintessentially Australian in every sense, Caroma has become an admired brand and a trusted household name since 1941. I have never seen such a poorly made facet. Many floors ruined.Please do your due diligence. Suitable for mains pressure. I almost always default to Grohe when updating tapware. She took my information and sent the part to me when the shipment arrived. I filled out the warranty info online and was told to send it back (no RMA /RGA for tracing purposes??) It is reported that the hose works well and stays in place when not in use.  This faucet features the Starlight Finish and SilkMove ceramic cartridge that gives it a polished look and feels.  If you fancy yourself an amateur chef and pine after the professionals, consider bringing this faucet into your own kitchen to bridge the gap. He asked us to talk Mr. Shower Mixers & Sets It even has the locking dual- spray function like the similar Ladylux that is much more expensive.  Overall, it is safe to say that Grohe did not skimp on this faucet because of the price.  Rather than simply being cheap and of less quality, this faucet is a good piece at a good price; a true bargain. Suggested/offered sending me a replacement cartridge. We craft collections of modern innovation, imagination, and beauty. All Rights Reserved. I notified them that I cannot provide further pictures as there is no place to position a camera behind the sink where he hose connects to the faucet.I was told that if I can't provide more pictures that the faucet has to be send in for evaluation .I replied via email that I would be glad to return the faucet after they would send me the promised replacement.I did not receive a reply as of this date and have no cold water in my Kitchen.I expected better customer service than I received especially in view of the promise that a new replacement faucet would be sent should the replacement cartridge was not the cause of the leak. Caroma . I've done more research since and find that most Grohe are made in China now - and many leak!- do your research! with flushing cistern GD 2, 6 - 9 l; 1.13 m installation height; for on-the-wall installations or studded walls; powder coated steel frame, self-supporting FORENO. Now I've had to buy $100 leak sensor to email me when a leak occurs. No response after several emails and phone calls! There is no way I can put this back in and trust it not to leak and ruin my new hardwood flooring. This is why I never trust reviews. Now the picture began. A kitchen tap is the most heavily used in the house, so it’s worth buying reasonable quality. About once every week or two. For which we had finalised our deal with UP sales representative Mr. Onkarnath Mishra. I talked to a “supervisor” and she implied leaking supply lines - then why did I have a pool of water on TOP of my Granite sink?? I cannot imagine what you may have to deal with if you have a warranty issue. In addition I've had to repair my drywall twice, mold problem, paint, etc.Never buy Grohe. Here at Tap Warehouse you'll find bathroom taps starting from as little as £20, as well as ranges from leading names like Crosswater, Vado and more. Click here to find out more. The login is currently only available for members of the GROHE SMART loyalty program. Please note: to login or register, you are directed to the GROHE Login page. Then Mr. Srivastav asked us to give some time for confirmation. I’ve installed it all and choose Grohe as my personal fixtures. All our products’ components, ease of operation and perfect looks have to withstand numerous endurance tests – the toughest in the industry – and pass with flying colours before the products leave our premises. When the hose finally gave out, I purchased a domestic replacement. Hoses are integral to faucet and non replaceable. So it indeed appears that I need to replace every faucet in the house. Above the standard, the Grohe Ladylux faucet offers three spray functions. Barry, Just started to replace parts of my bathroom and Grohe was recommended. Three of our most popular faucets now come with this innovative FootControl technology, or you can retro-fit the feature to any GROHE … I contacted the company and they did not respond. The Grohe Concetto is a pull-down faucet that is beautiful and well made. Finished with a parabolic detail and set at an incline of seven degrees, the lever handle features GROHE SilkMove technology for … After composing a message and filling it name, address and so forth, the security check characters are impossible to duplicate; I tried five times and the message never went through. I was shipped a replacement cartridge with the understanding that if the leak continues after I replaced the cartridge that I would be shipped a replacement faucet.The leak continued after replacement of the cartridge and I contacted customer service and emailed pictures of the leak.A reply from customer service lead team told me that they cannot see from the pictures where the leak is coming from and that they require further pictures to specify the location. This faucet enables your sink to be as easy to use and productive as the one you would find in a top- of- the- line kitchen at your favorite restaurant.  It packs all of the professional punch into a more compact form, so as not to seem out- of- place in your home.  Consumers report that this faucet is extremely easy to install, and can be installed in about ten minutes even by the most inexperienced plumber (this could mean you!). There were a lot of complaints about this model.  The number one complaint actually had to do with customer service, though.  Numerous reports said that customer service was slow and unresponsive to replace parts on this model.  Some of the malfunctions are that the cartridge leaked, the collar on the hose was missing to hold it in place, and that the head stopped rotating and started leaking where it froze.  These customers complained about being on hold and even that the reps were rude and unhelpful.  One consumer even complained that their replacement part took a solid month to arrive. The treads that screw the handle in just disintegrated. Have a great day. It hurts to pay that much but 6 years on and they are as smooth as day 1 and have never leaked a drop of water. Never been touched or moved in any way since install. I called Grohe and spoke with a the very helpful lady that answers the phone at their shop in Roselle, IL. We have one of the UK's largest selection of bathroom taps with savings of up to 60% and next day delivery available on hundreds of taps. The handle fell off our Grohe facet. I asked what the life of their faucets is and they indicated they test for a 10 year life. This faucet is easy to use, ergonomic, and has lots of cool features. User #352615 1683 posts. It was very hard to come across the cons of this faucet.  Believe it or not, there are no reports of problems with this faucet.  This left Faucet Mag editors stunned.  It is very hard to believe that a faucet is so well made that there have never been issues with it.  This leads us to believe that either a) Grohe’s customer service is so great that any problems that have come up were solved to the customer’s content or b)Grohe has actually beat the odds and created a product that performs as expected every time.  Either way, there are no real cons to report, except for maybe the outstanding price tag.  But hey, if it works this well, it may be worth it! If you continue your visit, we’ll assume that you are happy to receive all cookies. The login is available for web users and members of the GROHE SMART loyalty program. For enhanced comfort and smooth handling of the tap, the design also benefits from GROHE SilkMove technology. Free delivery and returns on eBay Plus items for Plus members. Further, the part was not in stock at any parts dealer in the US. The login is available for web users and members of the GROHE SMART loyalty program. GROHE kitchen taps fuse the latest designs with a host of features that bring real benefits to your kitchen. Please note: to login or register, you are directed to the GROHE Login page. This article contains affiliate links. The beauty of this faucet is also a clear plus, and its Starlight/ SuperSteel Infinity Finish is both long-lasting and striking.  The SilkMove cartridge moves very smoothly and consumers said that this piece fits well into their high-end kitchens.  It both looks and feels like a quality piece. Grohe: Bathroom Products: Bathroom Taps, Showers & Sanitary Systems in UK that bring luxury and style to your bathroom. From Posh or Mizu, to Milli, Grohe, Caroma, Sussex or Roca, we've got something for everyone. Yesterday the engineer drove over 3 hours to bring it to us - it was the wrong part!!! Everything at GROHE comes with a seal of exceptional quality. Whirlpool Enthusiast reference: whrl.pl/Re2xaZ. Hi Pamela. We would love to talk to you. With headquarters located in Dusseldorf, Germany, Grohe also has a presence in over 130 other countries, and they put classic German engineering to good use.  With the latest technology, they know what features work, and how to make them work.  The people in the company responsible for this aspect are called “Masters of Technology”, and they are indeed masters.  They are on the cutting edge of technology, often crossing over into “inventor” territory.  They boast 140 years of being “Masters in Technology”. Equip your bathroom with the ultimate in pared-back, effortlessly elegant style with the GROHE Atrio collection of brassware. HOLD TIME: over 45 minutes!? It’s only been 3 weeks I suppose!!! Really pleased. All rights reserved. It should be noted that this model has an advertised 1.7 gallons per minute flow rate and that the decrease in flow actually saves water (which can save money as well).  When considering this product, the exchange between flow and conservation should definitely be taken into consideration. Good job grohe, you just lost a huge account from a hotel developer. With all of their products backed by a limited lifetime warranty, you can rest assured that you are covered for any malfunctions.  You may not ever find yourself needing to use this warranty, as the company boasts that their faucets actually last a lifetime. The faucet was very, very expensive when I bought it. Create your personal hydrotherapy shower and use all the physical properties of water to create a new sensation every day. I cannot believe how bad the service is from Grohe! They didn't call me to discuss. I have been trying to contact both the warranty & customer service departments for 2 months now to get a defective spray head for an Alira 32-999, brushed nickle finish faucet replaced. We are constructing a 5 star hotel with 94 rooms. It also has the SpeedClean anti-lime system. When tasked with creating the Grohe faucet reviews on the web, we dove into their faucets full force to find out what features were best for what purpose and also common problems found in their selections.  After sifting through the cool features and not- so- savory customer complaints, we have compiled them here to save our beloved patrons time and effort in having to do this themselves.  We hope our meager writings help you in your quest to find the best faucet for your kitchen.  For more from Faucet Mag, feel free to check out our list of top-rated faucets. Caroma tapware products are so popular that nearly every Australian has used it. I have yet to try out the actual product but I can say with complete confidence that from a customer perspective there are far too many other competitors to choose from for this company to be in business. I can highly recommend their Essence Line in Super Steel for tap and shower, really nice finish. Well, not people who own Ladylux because it has a pause button. I did consider a similar and cheaper Bristan but still went for Grohe in the end. This was outstanding customer service and I am a customer for life. GROHE Product Reviews By leaving a review online, you allow us to collect valuable feedback which we can use during our stages of research and develop to improve our products. Shop with Afterpay on eligible items. The have always been very nice and helpful by sending out all the parts I need no questions. About once a year the faucet leaks while turned off. Today I swapped my small shower head and will then replace the rain shower head . We have used our Grohe shower handset for more than ten years. emails and never get an answer beyond an automated thing saying my email was received. Shop our wide range of Grohe products online With all of the cool features of its more expensive cousins, this faucet … Exceptional quality. This faucet also features Grohe’s quick installation system, which leads to free your inner do- it- yourself.    The solid brass construction allows this faucet to be beautifully formed, and also durable and safe, as brass will not leach harmful substances in your water.  The 360-degree swivel allows you to install it with the lever either on the left or the right according to preference.  Consumers also raved about the quality and craftsmanship of this faucet.  Some were impressed with the stainless steel braided hose, which is more durable and lasts longer than plastic or cloth ones. Never seen such a poorly made facet convenient way for consumers offers three spray functions help... 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